Everything you need to know about working with The Lunaris Reserve.
Every timepiece undergoes a rigorous inspection conducted by certified horologists. We examine the movement, case, dial, hands, crystal, bracelet, crown, and all markings against manufacturer specifications. Additionally, we verify serial numbers with brand databases where available and review all accompanying documentation for consistency and legitimacy.
Sourcing timelines vary based on the rarity and demand of the requested piece. Common references from major brands are typically located within 7–14 days. Rare, discontinued, or limited-edition pieces may require 3–8 weeks. We provide regular updates throughout the process and will never rush authentication to meet a deadline.
We accept bank wire transfers, Zelle, and select cryptocurrency payments. All payments are processed through secure, verified channels, and we provide full documentation for every transaction.
Absolutely. Every shipment is fully insured for the declared value of the timepiece, from the moment it leaves our facility until it arrives at your designated address. We use specialized luxury goods carriers with chain-of-custody tracking. Signature confirmation is required for all deliveries.
Yes. We offer a 5-business-day inspection period from the date of delivery. If the watch does not meet your expectations or differs from our description, you may return it in its original condition for a full refund. Please refer to our Return Policy page for complete details.
Trade values are based on current market data, including recent auction results, dealer pricing, and wholesale demand. We consider the brand, model, condition, completeness (box, papers, service records), and overall desirability. Our goal is to provide fair, transparent valuations that reflect the true market worth of your timepiece.
Yes, we purchase watches in all states of completeness. However, having the original box, papers, warranty card, and service records typically increases the value of your timepiece. We will provide an honest assessment of how these factors affect our offer.